FAQ

At Feerken, our goal is to make your shopping experience smooth, clear, and enjoyable. Below are answers to some of the most common questions from our customers.

Which payment methods can I use?
We provide secure and flexible payment options:

  • Credit and debit cards: Visa, MasterCard, American Express
  • Digital wallets: Apple Pay, Google Pay
  • Shop Pay

What is your return policy?
You may return items within 30 days of delivery as long as they are unused, in their original condition, and include all original packaging.
To start a return, email us at info@feerken.com and our team will guide you through the process. For full details, see our Return & Refund Policy.

When will my order arrive?

Our delivery schedule includes both handling and shipping:

  • United States

    • Order handling time: 1–2 business days (Monday–Friday)
    • Shipping timeframe: 6–8 business days (Monday–Friday)
    • Cut-off for same-day processing: 4:00 PM (PT)
    • Estimated total delivery time: 7–10 business days

  • United Kingdom

    • Order handling time: 1–2 business days (Monday–Friday)
    • Shipping timeframe: 6–8 business days (Monday–Friday)
    • Cut-off for same-day processing: 4:00 PM (PT)
    • Estimated total delivery time: 7–10 business days

Can I request an exchange?
We do not process exchanges for preference changes. If you’d like a different item, please return your purchase for a refund and place a new order.
If your item arrives damaged or incorrect, contact us and we’ll send a replacement at no extra cost.

How can I track my shipment?
Once your order ships, you’ll receive a confirmation email with a tracking link. You can also track your order through the Track Order section on our website.

What should I do if my delivery is lost or delayed?
If your package appears lost or is significantly delayed, please contact us at info@feerken.com. We’ll investigate with the carrier and assist you as quickly as possible.

Do you offer free shipping?
Yes. We offer free shipping on all orders within the United States with no minimum purchase required.

What if I receive the wrong or a damaged item?
If you receive an incorrect or damaged item, please notify us within 48 hours of delivery at info@feerken.com. We’ll cover the return shipping and arrange a replacement or refund.

How can I contact customer service?
You can reach us by emailing info@feerken.com or through the contact form on our website. Our team is happy to help.

How can I share feedback or suggestions?
We welcome your feedback. Send your ideas, comments, or suggestions anytime to info@feerken.com.

Contact Information

Email: info@feerken.com
Phone: +1 (747) 212-2149
Address: 1605 W Olympic Blvd, Los Angeles, CA 90015, United States
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (PT)
Contact: contact form

We aim to reply to all messages within 24 hours on working days.